A customer update can sit in a channel until someone turns it into an action. Slack’s October 28 release adds Event-Triggered Tasks, allowing Slackbot to respond to messages, emoji reactions, list changes, or a new channel.
Previously, Tasks started on a schedule or when requested in conversation. The new trigger adds another entry point, with a choice between asking for approval and acting automatically. Slack’s example uses a reaction on a customer update to create action items with suggested next steps and owners.
Connect a fixed workflow to an agent conversation
Workflow Builder also gains a step that starts a Slackbot conversation using prompts, variables, skills, and knowledge sources. Structured results can pass back to the workflow. Separately, Slackbot Mini provides a floating window for working alongside another app.
The announcement describes these capabilities within Slackbot’s Advanced Features. Enterprise+ customers have no Advanced Features limits at launch; Slack says it may introduce limits later with 30 days’ notice. That should not be read as an unlimited entitlement for every plan.
For a first rollout, choose one channel event with a clear expected result. Check the approval behavior and the resulting action item before expanding the same trigger to other teams.
